Frequently Asked Questions
Q. What has changed at Gospel Light?
A. Gospel Light curriculum and resources are now part of the David C Cook family. Gospel Light's mission and core values remain the same as always.
Q. I need my order shipped faster. How can I get it expedited?
A. We only offer FedEx Ground serice on our website. To request faster shipping, please place you order over the phone with one of our ministry consultants at 1-800-446-7735.
Q. How do we change billing address information?
A. Your account information may be changed through our contact form or calling 1-800-323-7543 M-F, 7:00 - 5:00 Mountain Time (GMT - 7), with your account number and we will be glad to review your account addresses with you.
Q. Do I have to have an account with David C Cook to order from the website?
A. To place an order on the website, an account with David C Cook is not required. By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a "Bill me" account with David C. Cook, contact Customer Service at 1-800-323-7543 from 8:00 AM - 5:00 PM Mountain Time(GMT -7), Monday through Friday.
Q. My church is tax exempt; how can I be sure I’m not charged tax?
A. If we have your tax exemption number on file, you are registered as a tax exempt custormer. If you'd like your tax exempt number on file with your customer account, please call 1-800-323-7543 for more information.
Q. What forms of payment do you accept?
A. We accept Visa, Mastercard, Discover, or check by mail. You can also bill your church or organization if you have a current account. Call 1- 800-323-7543 for more information.
Q. Where do I send my payment?
David C Cook
PO Box 36690
Colorado Springs, CO 80936-3669
Q. How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.
Q. Is my information secure?
A. Absolutely. David C Cook employs the latest in internet security and electronic commerce security.
A. David C Cook takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with David C Cook as your trusted partner in ministry.
Q. How do I get off your mailing list?
A. Simply email us at firstname.lastname@example.org or call us at 1-800-323- 7543 and we will be glad to remove you from our mailing list.
Q. What is the deadline to return Sunday school curriculum each quarter?
A. Curriculum, as well as many other products, must be returned within 30 days of the invoice date. For additional information or questions, please contact us at 1-800-323-7543.
Q. What is your return policy?
We want you to be 100% satisfied with your purchase from David C Cook. If your purchase does not meet your ministry needs and expectations, please return it within 30 days for an exchange or 100% refund of the purchase price. This does include shipping and handling charges. Please use the return form on the back of the packing slip that was included with your order. If you do not have a packing slip please include a note with your name and your account number.
Damaged, Defective, or Missing Items
If your order is received damaged, defective, missing items, or is not as you requested, please call our Customer Care Team at 1-800-743-2514 prior to returning your items and we will send you a replacement or credit your account without delay.
Your Complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 days of receipt and in resalable condition, will be issued an exchange or refund (cost of merchandise only).
- Repack the items securely
- Please use the return form on the back of the packing slip that was included with your order and enclose in package. Don’t have your packing slip? Download a printable returns form here
- Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. Please retain your tracking number. (No COD's will be accepted)
- Videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement of the same item.
- Shipping and handling charges are not refundable.
Q. What address should I send returns to?
David C. Cook
850 N Grove
Elgin, IL 60120