Occasionally errors are discovered by customers or our editors involving lesson content or production mishaps. The following bulletins from our customer service team will assist in resolving these issues. If you need further assistance or you do not see a solution that fits your need, please call 1.800.323.7543 or send us a message using our contact page.
Customer Service Bulletins
Uncommon Handout Corrected Download Links
Customers have reported problems when attempting to download the additional lesson handouts as described on the page How to use the Uncommon group bible studies in each study guide.
Download the solution and use the clickable links included to retrieve your handouts. They are exactly the same as printed in the book.
Elementary Teacher Guide, Winter B CD-ROM Lesson 9 Extras PDF – The Bible–A Library of Smaller Books
The Elementary Winter B CD-ROM Extras for lesson 9 feature a page depicting a library of books of the Bible where the book of Genesis is not visible. This was due to a problem when the PDF was created and not an intentional omission.
This issue affects the CD-ROM in the printed book and the downloaded package for digital customers. Download the solution document and use as a replacement page.
Preschool Visual Resource (Year B) Noah’s Ark Flannel Figure
The Fall B Visual Resource for Preschool and Pre-K/Kindergarten (Lesson 5 • Figure 25) for the right-side of Noah’s Ark was printed in reverse. Download the PDF here, print in color and paste over the incorrect flannel piece. We apologize for this error and will correct it in the next printing of this resource for 2018.
Preschool Music #2 (Year B) Missing Audio Files
The 18 audio files were left off of this CD in the last batch from manufacturing. We will be providing replacement CD’s soon, but in the meantime, you may download all 18 songs in .mp3 format to play on most digital devices. We apologize for this inconvenience and look to send your replacement CD as soon as possible.
Elementary Teacher Guide Winter A CD-ROM – Missing Lesson 9 Files
There are two missing resources that should have been on the Winter A, Elementary 1 & 2 and 3 & 4 teacher guide CD-ROM. They should have been in the Lesson Extras, Lesson 9 folder, but that folder was not included on the CD.
This issue affects the CD-ROM in the printed book only. Please download the package here as a replacement.